03.7 Fetching All Documents for a Connection

For various reasons, users need to fetch all the documents for an account again. This often happens when files are accidentally deleted or you change your destination. You can set a connection to Fetch All Documents and then manually fetch its documents. 

Editing Connections Using a Browser

     1.    In the FileThis Connections tab, enter the edit mode by clicking the Edit Connections button.



    2.    While in edit mode, click the Edit button to the right of an account name.


    3.    In the Edit Connection dialog box, check Fetch All Documents for This Connection, the Next Time Only.


    4.    Click Save.

    5.    In the Connections tab, click the Edit Connections button again to exit the editing mode.

    6.    Click the Check for New Documents button next to the account's name in the Connections tab.

Editing Connections Using the FileThis Mobile App

1.     Tap the menu in the upper-left corner.

app menu

        2.    Tap Connections.

        3.    Tap the Edit button at the top of the Connections screen.


        4.   Turn on Fetch All Documents (if necessary, scroll down to locate the switch).


        5.    In the Connections screen, click Done to exit the editing mode.

        6.    Click the Check for New Documents button next to the account's name in the Connections tab.


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