16.4 Canceling a Subscription

If you decide to cancel your FileThis paid subscription, your account will revert to a free Basic plan. With a Basic plan, FileThis fetches documents for six connections once per week and provides 500 MB of storage space. If you have subscribed to the Ultimate plan, another option is for you to downgrade your plan to Premium.

Canceling Your Subscription

    1.    To modify your account, click Hello, [Your Name] in the upper-left corner of the FileThis window.

   

    2.    Select Account from the menu to display the FileThis Account dialog box.

    3.    Click Change to display the plan options.

    4.    In the lower-left corner, click Cancel Renewals.


Your current FileThis subscription remains in effect through the current term (the month, year, or three years) you paid for. A confirmation email lists the day your subscription expires. Once your account expires, your FileThis account reverts to the Basic plan:
  • Connections: If you had set up more than six connections, the first six connections you created remain active. The additional connections remain in FileThis and will activate automatically if you upgrade your plan.
  • Storage space: If FileThis is your document destination, and you are using more than 500 MB of storage space, all your documents remain in your account. However, you will not be able to add new documents, including documents fetched for you.
Downgrading Your Subscription

If you downgrade your subscription from the Ultimate plan to the Premium plan, the first 12 connections you created remain active. The additional connections remain in FileThis and will activate automatically if you upgrade your plan. If FileThis is your document destination, and you are using more than 1 GB of storage space, all your documents remain in your account. However, you will not be able to add new documents, including documents fetched for you.


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